No Additional Delivery Fee! What you see is what you pay.

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We guarantee fresh, beautiful floral and quality hampers. We partner with leading florists, growers, and suppliers, to provide our customers with quality gifts. If you or the recipient is not 100% satisfied with the flowers or gifts at the time of delivery, please contact us within 48 hours and we will send a replacement or refund your order. Please note that product images should be used as a guide only and that the individual product colour variation is displayed in text. e.g. (Cream)

If at any time you are not 100% satisfied with the quality of our products or level of service you have received, kindly email us or phone customer support on +27 (0)21 468 9200.

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Make it fresh and beautiful!

Our grower and preferred florists will use only the freshest flowers, and will make substitutions depending on seasonal and regional availability. Therefore an exact replica of any of the designs shown is not always possible and cannot be guaranteed. You are however assured that, should certain flowers be unavailable at the time of the order, the nearest equivalent will be used paying careful attention to overall shape, size, style, and color combinations.

In the unlikely event that the order delivered does not meet your expectations, kindly email us or phone customer support on +27 (0)21 468 9200.

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While we will certainly attempt to accommodate same day delivery requests these cannot be guaranteed. kalahari.net will start processing your order when we receive the payment. Delivery is guaranteed within two business days after payment confirmation.

We cannot guarantee a specific delivery time, although we will make every effort to fulfill your request.

Normal delivery times for a florist are weekdays between 09h00 & 17h00 and Saturdays between 09h00 & 14h00.

These delivery parameters apply to earliest deliveries only. Other delivery days can be specified on checkout.

We cannot guarantee a specific delivery time, although we will make every effort to fulfill your request.

Normal delivery times for couriers are weekdays between 08h00 & 17h00.

These delivery parameters apply to earliest deliveries only. Later deliveries can be specified during checkout.

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To ensure that delivery takes place as you have requested please ensure that the address you have provided is as complete as possible and that a contact number has been provided for the intended recipient.

If the delivery is to a business, hospital, hotel or funeral parlour, please include the ward number, floor or service time where relevant.

Seasonal Peak Times Delivery times around occasions such as Valentines Day or Mothers Day may change. The large volumes of orders handled during these periods prevent us from guaranteeing same day delivery after the cut-off time clearly indicated - please keep this in mind when placing your orders on special days and ensure you have noted any special delivery information which will be clearly indicated. For your convenience, we will always attempt to make our cut-off times as close to the special day in question.

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What can I do to make sure my delivery is on time?

The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the florist is unsure of the delivery address they can contact the recipient to confirm the details.

What happens when the recipient is not at home at the time of delivery?

If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the bouquet on their behalf. It is important to remember that normal florist delivery hours are between 9am and 6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive late from the market.

How can I be sure that the bouquet that is delivered will be the same as the one I ordered?

The florists are all required to adhere to the value and quality standards set by NetFlorist and the Teleflorist Network. It is possible that due to seasonal or regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.