The balanced scorecard is a movement that is now used in more than 200 organizations. This work offers a new approach to management that provides a vehicle to translate an organization's strategy into a language that can be understood and acted upon.

The "Balanced Scorecard" is a movement that is now used in more than 200 organizations. The authors describe how certain organizations have developed a set of operating procedures and philosophies to meet the demands of a changing business environment.;This work offers a new approach to management that provides a vehicle to translate an organization's strategy into a language that can be understood and acted upon. Managers are shown how to shape their organizations to meet the challenges and reap the rewards.

• Creating the strategy
• focused organization
• how Mobil became a strategy
• focused organization
• Part Translating the strategy to operational terms
• Building strategy maps
• building strategy maps in private sector companies
• strategy scorecards in non
• profit, government and healthcare organizations
• Part Aligning the organization to create synergies
• creating business unit strategy
• creating synergy through shared services
• Part Making strategy everyone's everyday job
• creating strategic awareness
• defining personal and team objectives
• the balanced paycheck
• Part Making strategy a continuous process
• Planning and budgeting
• feedback and learning
• Part Executive leadership to mobilize change
• Leadership and mobilizaton
• avoiding the pitfalls
• frequently asked questions
• about the authors