When dealing with difficult people, it is often just one aspect of their behaviour that is particularly challenging. But that single characteristic can be very problematic! How People Tick is a practical guide to every type of difficult person and how best to handle them.

When dealing with difficult people, it is often just one aspect of their behaviour that is particularly challenging. But that single characteristic can be very problematic! How People Tick is a practical guide to every type of difficult person and how best to handle them. Each situation is described, how it happens is analyzed, and then strategies for dealing with the problem successfully are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again. Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is for anyone who finds people bewildering or just plain difficult, and yet still wants to understand them, work with them and live with them.

• Includes
• Angry people
• Anxious people
• Apologetic people
• Blamers
• Boring people
• Bullies
• Charmers
• Cold people
• Competitive people
• Confused people
• Delegators
• Disobedient people
• Embarrassed people
• Forgetful people
• Hostile people
• Impatient people
• Indecisive people
• Insecure people
• Late people
• Loners
• Messy people
• Moody people
• Negative people
• Over
• friendly people
• Patronizing people
• Selfish people
• Stressed people
• Unassertive people
• Unenthusiastic people
• Unmotivated people
• Unrealistic people
• Untrusting people
• Workaholics
• Yes people
• and more!

He goes on to identify these individual negative aspects and establishes how to deal with them in the workplace, using studies and providing tips for handling people who demonstrate the various types of undesirable behaviour. -Supply Management, October 2005 A practical guide to every type of difficult person and how best to handle them. -Business Executive, Winter 2005 A fantastic vade mecum stuffed with angry, vicious, moping, underachieving and self-obsessed people, with succinct advice on how to handle them in the workplace. -European Business, November 2005 Real insights and practical solutions for what had been pretty difficult situations. -Executive PA, October 2005 A useful addition to the 'handling difficult people' genre. -Reading Chronicle, November 2005 Each character trait is given its own concise chapter that outlines what the problems can be and why the behaviour occurs, before giving tips on handling such people effectively. -Accounting Technician, January 2006 An amusing read... How People Tick scores on clarity. Its pragmatic and helpful suggestions are more relevant to those coping with the day-to-day agonies of office politics than to organisations seeking help to draw up a staff behavioural code of conduct... Leibling's tone is just right, offering reassurance in the often turbulent world of human relationships in the workplace. Third Sector, Winter 2005 A book that all HR practitioners should have to hand when coaching line managers to deal with difficult people and seeking to prevent such behaviour arising in the first place. People Management, December 2005 Buy this book and you may never despair of the office idiot again. OS Magazine, October 2005 The book was published by Kogan Page in October this year and it will be invaluable reading if you have to handle difficult people regularly, either at work or at home. It's an easy read, and you can dip in and out as you require. www.deskdemon.com Absolutely invaluable to everybody, How People Tick if full of tried and tested tips for handling difficult people in difficult situations. It is for anyone who finds people bewildering or just plain difficult, and yet still wants to understand them, work with them and live with them. Careers Secretary This book is well-written, light hearted in parts, and seeks to look behind the different displays of behaviour and why people act the way they do. I would definitely recommend this book both as an enjoyable holiday read as well as a textbook to keep in the drawer at work and use when the need arises. Personnel Today 45 user friendly short sections describing a behavioural trait that we will recognise, how it can happen and then tips for handling it. personneltoday.com If you want to know how people tick, this book certainly delivers. Highly recommended. Student Accountant